Who can do this
A user who can view the computer record.
Steps
- Open Settings and Connectors.
- Note the computer label, platform, architecture, Connector version, role and last seen time.
- Record the observed error and time, then include those facts in your support ticket.
What to expect
Support has a device reference and a clear symptom.
Before you rely on it
Do not include passwords, connection codes, system keys, customer artwork, private logs or screenshots from a live printer system.